About Us

First TransPennine Express (FTPE) is a partnership of First and Keolis. We run inter-city train services on three main routes across the North of England. We link Liverpool and Manchester with Leeds, York and the North East, with Sheffield and Doncaster, and with the Lake District and beyond. In December 2007 our rail network expanded to link Manchester with Glasgow and Edinburgh.

FirstGroup plc is the leading transport operator in the UK and North America with annualised revenues of over £6 billion a year. We employ more than 130,000 staff and transport some 2.5 billion passengers a year.

Keolis is one of Europe's leading public transport operators, established in 13 countries with 160 subsidiaries on four continents with annualised revenues of 3.4 billion euros. They employ over 45,000 staff and transport over 2 billion passengers a year.

Our Vision

Delivering great service every day.

Our Values

• Customer Focus
• Performance
• Continuous Improvement and Development
• Stakeholder Value
• Responsibility
• Consistency
• One Team

The Future

Improvements in customer and employee satisfaction, business performance and delivery of corporate responsibility objectives.

• Public Performance Measure in excess of 92% by 2012
• Passenger journey growth in excess of 40%
• Extension of train services between Manchester, Edinburgh and Glasgow
• Continued focus on safety and security
• Training
• Improved service standards at FTPE train stations and on-board
• A package of environmental measures